Employment Opportunities

Job Title: Technical Sales Administrator

Department: Sales

Reports To: Senior Account Manager, 3D Technology Solutions

Location: Calgary, AB

 

About Rapid3D:

 

We exist to empower confident decision-making by solving complex 3D measurement challenges.

 

Founded in Calgary, Alberta in 2009, Rapid3D has become the leading Western Canadian supplier of advanced 3D scanning products and services. As an early adopter of 3D scanning technologies, Rapid3D has been at the forefront of developing many of the innovative 3D scanning applications and approaches that are specific to our unique industries in the Western Provinces. We offer a complete and diverse range of 3D measurement solutions including hardware, software, services, training, and support - or any combination as it suits our customers’ needs.

 

Summary:

 

The Technical Sales Administrator is essential to the efficient operation of the sales process for Rapid3D's technology products and services. These offerings include products such as 3D scanners and software, and services such as onsite 3D scanning and measurement, scan to CAD modeling, reverse engineering, design, inspection, and training. This role is heavily focused on administrative tasks and requires a strong understanding of sales processes, excellent organizational skills, and a proven ability to work with technical information. The Technical Sales Administrator will work directly with the Senior Account Manager and be responsible for preparing and maintaining sales documentation, coordinating technical sales activities, and providing administrative support. While some of our roles offer flexibility, this position is based onsite in our Calgary, AB office due to the nature of the collaborative work.

Please note that this position is not an engineering role, but does require ability to work in technical environments.

 

Responsibilities:

 

• Assist with preparing and maintaining sales documents, including quotes, proposals, and client documents for technology sales and technical services. Must be able to understand technical quoting processes and overall technical deliverables for 3D scanning, reverse engineering, and inspection projects.

• Facilitate technical meetings with engineering staff for complex projects and provide meeting notes.

• Update and maintain customer records and sales data in CRM systems.

• Generate sales reports and analyze sales data to identify trends and opportunities.

• Assist with coordinating sales meetings, product demonstrations, and other sales events.

• Assist with sales-related correspondence, including emails, phone calls, and online chat inquiries. This may include providing basic information about products, applications, pricing, and availability.

• Follow up with customers to ensure satisfaction to help build and maintain customer relationships.

• Communicate important feedback from customers internally.

• Assist sales team at tradeshows and events across Western Canada (travel will be required).

• Help generate content for sales collateral and marketing materials.

 

Qualifications:

 

• Experience: 3+ years of experience in an administrative, sales, or sales support role. Preference will be given to candidates with experience from engineering or manufacturing companies.

• Technical Skills: Proven ability to work in a fast-paced, highly variable, and technical environment. The chosen candidate must be able to grasp advanced concepts and communicate them in a clear and concise manner.

• Organizational Skills: Extremely strong organizational and time management skills. Ability to multitask and prioritize tasks effectively.

• Communication Skills: Excellent verbal and written communication skills. Ability to interact professionally with customers and colleagues. Respond to external and internal requests in a timely manner. Summarize and transcribe meeting and call notes effectively.

• Computer Skills: Proficient in Microsoft Office Suite, Google Apps, and CRM software.

 

Benefits:

 

• Opportunity for professional growth and development with a collaborative and enthusiastic team.

• Work in a highly varied environment where everyday is different and exciting.

• Join a company that prioritizes customer satisfaction and shared values.

• Benefits package after 3 months.

• Participate in a safe and inclusive work environment.

• Compensation will be a competitive salary commensurate with experience.

 

To Apply:

 

Please submit your resume and cover letter to Daniella Doucette at daniella@rapid3d.ca.